how DO I KNOW IF YOUR PRODUCTS ARE SUITABLE FOR MY SKIN?

We all have different skin types and skin care needs, so finding the right products for you will be a trial and error process. We have crafted our products out of personal necessity. Both of us have very sensitive skin and we’re pleased to say that our range is working for us, and for so many others as well. While we can not provide medical advice on skin conditions, we will always display our ingredients in the product descriptions and note any warnings for common conditions. If you have a skin condition, you should speak with your GP or treating physician before applying any new products to your skin.

can I use your products on broken skin?

Broken skin is tricky, because the level and type of damage is individual to each person. If you choose to apply our products to broken or irritated skin, please exercise caution. We recommend patch testing on all of our products before full application. All of our products contain natural ingredients and skin safe fragrance levels, however, applying any product to broken and damaged skin can increase the risk of irritation whether the product is from Titan Bull Australia, or other company.

Can you give me fragrance suggestions if I know what scents I like?

Absolutely! All of our product descriptions give details of the fragrance blends, however, you are welcome to get in touch via the contact form here, or email us at hello@titanbull.com.au, and we will do our best to help you pick a fragrance.

What can I do if I don’t like the fragrance?

Scent preference is a very personal thing. It’s important to know that all fragrances will smell different on everyone, and also, that our fragrances will smell different on the skin, rather than just from the bottle or jar. We have tried to depict our fragrances as accurately as we can in our product descriptions. We recommend that you read the descriptions thoroughly, and also try them on the skin before deciding it isn’t for you. Please note, we can not accept returns in this instance due to hygiene regulations. You can read more about our return policy here.

What should I do if my product is damaged or faulty?

Please email us immediately and we will be happy to help. All orders are checked for quality assurance and are shipped with protective packaging. While we do our best to ensure your products arrive unharmed, we can not be responsible for damage caused by our shipping partner in transit. You can read more on consumer guarantees for faulty or damaged products here.

Can you give me gift recommendations?

Of course! If you have a special someone to buy a gift for, we can definitely make some recommendations! If you browse our store and still aren’t sure, or if you would like to make any changes to an existing bundle, we’d be more than happy to help!

I’d like to purchase an ultimate beard care pack, but I only have a short beard and don’t need the balm. Can I get another butter instead?

We are more than happy to provide you with a second butter instead of a balm if you have a short beard. You would need to contact us before placing your order so that we can check our stock levels. If you checkout before hand, there may be a delay in shipping as we handcraft all of our products and would possibly need time to make more.

I’m a complete newbie to the beard world. Do you have any advice?

Yes we do! You can read our beard tips and tricks here. At the bottom of the page, you’ll find our tried and proven beard care routine that has been developed by Ben and is being used by our customers.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately. Orders are processed quickly, so we may not be able to make changes once the order is in transit.

do you ship internationally?

We do not ship internationally at this stage. You can read more on our shipping policy here.

How long will it take to process and ship my order?

We will attempt to get your order processed and shipped as quickly as we can. You can read more on our shipping policy here.

can I get a price adjustment if an item goes on sale after I purchase it?

We do not offer price adjustments if an item goes on sale after your purchase. However, we frequently have sales and promotions, so we recommend joining our mailing list for early access to future discounts.

Do you sell gift cards?

At this stage we don’t sell gift cards, however, we hope to do this within the near future.

What is your privacy policy?

We value your privacy and personal information. Please view our privacy policy here where you can read how we collect, store and use your information.

How can I create an account?

To create an account, click “Login” on our homepage and click on “create account”. Enter your email address, create a password, and fill in your details. An account allows you to track orders and save shipping information, as well as early access to specials and discounts.

How do i reset my password?

If you’ve forgotten your password, click the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions to reset your password.

How can I provide feedback or make suggestion?

We are always happy to hear from our customers! If you have any feedback, suggestions or products you would like to see in our range, you can contact us via the form here, or email us directly at hello@titanbull.com.au